Public Relations Crisis

CEO’s US Open Hat Snatch: “Huge Mistake” or Just Getting Caught?

Piotr Szczerek, the CEO who took a hat from a young boy at the US Open, has apologized for his actions, calling it a “huge mistake.” He explained that he believed the hat, tossed by tennis player Kamil Majchrzak, was intended for him, though he acknowledged taking the hat caused harm and disappointed fans. Szczerek has since returned the hat to the boy and issued an apology to the boy, his family, fans, and Majchrzak. Majchrzak, in response, said he believed the incident was a result of confusion and hoped the boy still enjoyed his day.

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Hornets Apologize for PS5 “Skit” That Backfired Spectacularly

During a Charlotte Hornets game, a mascot gave a young fan a PlayStation 5 as part of an on-court skit, only to have Hornets staff later retrieve the console and replace it with a jersey. This action, captured on video and viewed millions of times, prompted an apology from the Hornets organization. The team admitted poor communication and decision-making led to the incident. Subsequently, the Hornets contacted the family, apologized, and promised to deliver the PlayStation 5 along with VIP game tickets.

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