Hilton Hotels announced it would sever ties with a Hampton Inn in Lakeville, Minnesota, following a video that showed a desk clerk refusing to book rooms for a person claiming to be a Department of Homeland Security agent. The decision came after the hotel’s owner, Everpeak Hospitality, had previously apologized for canceling reservations for DHS agents, claiming it was not consistent with their policy. Despite Everpeak’s initial assurance that the issue was resolved, the new video demonstrated a continued refusal to accommodate DHS employees, leading Hilton to take immediate action. Hilton reiterated its commitment to being a welcoming place for all and stated it would reinforce its standards with all franchisees to prevent similar incidents.
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After a Hampton Inn in Lakeville, Minnesota, denied rooms to Department of Homeland Security staff, Hilton issued an apology and assured the public the issue was being resolved. However, a video surfaced showing the hotel continuing to refuse rooms to DHS agents. As a result, Hilton announced it was removing the franchise from its system due to the hotel’s failure to meet its standards. The DHS had accused Hilton of a “coordinated campaign” to deny service to its employees.
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The Department of Homeland Security reported that a Minnesota Hilton hotel canceled reservations for Immigration and Customs Enforcement agents after they booked rooms using government emails and rates. The hotel’s operators stated they were not allowing ICE agents to stay. While a Hilton spokesperson initially stated that the cancellation did not reflect Hilton’s values and that they were investigating, the hotel chain later announced it would remove the hotel from its system and reinforce its standards. The incident sparked controversy, including both negative and positive reviews, and the hotel owner, Everpeak Hospitality, stated they do not discriminate and are working to accommodate the impacted guests.
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John Q. Hosedrinker
Minneapolis Hilton Reverses Decision, Apologizes for Canceling ICE Reservations
The Department of Homeland Security reported that a Minnesota Hilton hotel canceled reservations for Immigration and Customs Enforcement agents after they booked rooms using government emails and rates. The hotel’s operators stated they were not allowing ICE agents to stay. While a Hilton spokesperson initially stated that the cancellation did not reflect Hilton’s values and that they were investigating, the hotel chain later announced it would remove the hotel from its system and reinforce its standards. The incident sparked controversy, including both negative and positive reviews, and the hotel owner, Everpeak Hospitality, stated they do not discriminate and are working to accommodate the impacted guests.
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