SSA Shifts to X: Elderly Users Face Social Media Maze
The Social Security Administration (SSA) is restructuring, reassigning 700 employees from headquarters and regional offices to field offices to avoid layoffs. This restructuring will drastically reduce regional office staff and centralize communications, relying primarily on X (formerly Twitter) for public updates instead of press releases. Simultaneously, SSA reversed prior plans to limit phone support for beneficiaries, opting instead to implement a new anti-fraud algorithm for telephone claims. These changes aim to improve efficiency and address public service needs, but concerns remain regarding potential disruptions and the impact on expertise.
John Q. Hosedrinker