Walmart Employees to Wear Body Cameras: Safety or Surveillance?
Walmart is piloting a body camera program for its store associates in select U.S. locations, aiming to improve worker safety during potentially tense customer interactions, particularly during the busy holiday season. The program, currently tested in one market, instructs employees to record escalating interactions but prohibits use in break areas and restrooms. While intended for safety, not loss prevention, concerns exist that the cameras may not effectively de-escalate conflict and could even provoke negative reactions, highlighting the need for comprehensive employee training alongside the technology. Walmart maintains that the pilot’s results will inform any future decisions regarding broader implementation.
John Q. Hosedrinker