Uber Canada Emergency Policy Changes Criticized After Driver Child Incident
In response to an incident where a driver drove off with a sleeping child, Uber Canada has announced updated emergency protocols. The company’s revised internal procedures now allow frontline customer support agents to facilitate communication with drivers in exceptional circumstances. The changes follow a previous incident where Uber refused to contact a driver for a mother whose child was left in the car. Uber Canada has also shared how it handles emergency requests with Toronto police and is working with the city to improve safety procedures. The update reflects a recognition that time is of the essence in such scenarios.
John Q. Hosedrinker