Digital Payments

New York Sues Zelle Over $1 Billion in Consumer Fraud Losses

New York sues Zelle, saying security lapses led to $1 billion consumer fraud losses, bringing into sharp focus the question of who is responsible when digital transactions go wrong. The core of the issue, as the lawsuit alleges, is that Zelle’s security protocols weren’t robust enough, leaving users vulnerable to scams and fraudulent activities that resulted in a staggering $1 billion in losses. This isn’t just a matter of bad luck; it’s a claim that Zelle’s structure and implementation created an environment where consumers were exposed to significant risk.

This lawsuit touches on a central criticism leveled at Zelle and its design.… Continue reading