customer service

Walgreens announces plan to close 1,200 stores over next 3 years

I have always been a fan of convenience when it comes to shopping, so hearing that Walgreens plans to close 1,200 stores over the next three years has left me feeling a little conflicted. On one hand, I can understand the business decision behind it, especially given the various issues that have plagued the chain for years. From outdated technology in the pharmacy to constant outages and under-staffing, it’s no wonder that the company has been struggling to keep up.

I used to frequent Walgreens for my pharmacy needs, but over time, I started to notice the decline in quality of service.… Continue reading

Walgreens will close a ‘significant’ number of its 8,600 US locations | CNN Business

As a former employee of Walgreens, the news of the company closing a significant number of its 8,600 US locations doesn’t come as a shock to me. During my time working there, I witnessed firsthand the decline in employee policies and overall work environment. The company’s decision to pay minimum wage, cut staffing, and eliminate bonuses for years of service all contributed to a hostile and unsustainable work culture. It’s no wonder that customers experienced long wait times, empty shelves, and a lack of stock at various Walgreens locations.

The market saturation of large corporate pharmacies like Walgreens has been a long-standing issue, with multiple drugstore type stores and grocery stores within close proximity to each other.… Continue reading

Teen McDonald’s Employee Was Beaten by Adult Customer in Parking Lot

I can’t seem to wrap my head around the horrific incident where a teenage McDonald’s employee was viciously attacked by an adult customer in the parking lot. The brutality of the assault, the stomping on her head, the repeated punches causing severe injuries like a fractured skull and frontal lobe damage is beyond comprehension.

This shouldn’t simply be categorized as assault; it is nothing short of attempted murder. The fact that this young girl, Lynch, was left with a concussion, fractured skull, and frontal lobe damage is absolutely heartbreaking. The physical and emotional trauma she must be enduring is unimaginable. Her family shouldn’t have to set up a GoFundMe page to cover her medical expenses.… Continue reading

Customer shoots Chipotle worker over guacamole dispute in Southfield

I can’t help but shake my head in disbelief at the recent news of a customer shooting a Chipotle worker over a dispute about guacamole in Southfield. How did we, as a society, devolve to such a point where a trivial argument over a condiment leads to such a violent and dangerous act? It’s moments like these that make me question the sanity and rationality of some individuals.

Reading through the horrifying details of the incident, where an innocent Chipotle employee was shot in the leg over guacamole, I am left feeling a mix of shock and disgust. The fact that someone would risk their freedom, their future, and potentially their life over a serving of guacamole is beyond comprehension.… Continue reading

Target to limit self-checkout to 10 items or fewer as Walmart also adjusts

As a frequent shopper at Target and Walmart, I have experienced the frustrations surrounding the self-checkout systems firsthand. The recent announcement that Target will be limiting self-checkout transactions to ten items or fewer feels like a step in the right direction, especially with Walmart making similar adjustments. However, these changes will only be effective if the stores also increase the number of traditional cashier lanes staffed by team members to accommodate the influx of customers.

Every time I step into my local Target, I am faced with a dilemma – long lines at the few open traditional cashier lanes or equally long lines at the self-checkout stations.… Continue reading

Woman charged $1,010 for a single Subway sandwich, still waiting for solution

I cannot begin to fathom the shock and frustration that this woman must have felt upon realizing that she was charged a whopping $1,010 for a single Subway sandwich. It is absolutely mind-boggling how such an error could occur in the first place. The fact that she was unable to immediately rectify this outrageous mistake with the Subway employees on the spot is truly baffling. In a world where customer service seems to be a thing of the past, incidents like these bring to light the lack of accountability and responsibility that some businesses exhibit.

It is disheartening to see how difficult it has been for this woman to find a resolution to this absurd situation.… Continue reading

Burger chain Wendy’s looking to test surge pricing at restaurants as early as next year

As I sit here contemplating the latest news about Wendy’s considering surge pricing at their restaurants, I can’t help but feel a sense of disappointment and frustration. The idea of paying more for a fast-food meal just because there’s a longer line or higher demand goes against the very essence of what fast food is supposed to be – quick, convenient, and affordable.

The thought of being charged extra for simply waiting longer for my food seems absurd. It’s as if Wendy’s is punishing their customers for wanting to eat at their establishment during peak hours. And let’s not forget about the impact this will have on the hardworking, underpaid staff.… Continue reading

Capital One is buying Discover in a $35.3 billion deal

As an employee of Discover, I was shocked to hear the news that Capital One is buying our beloved company in a $35.3 billion deal. This news has left many of us concerned about what the future holds for Discover and its loyal customers. Personally, I have always had positive interactions with Discover and have appreciated their top-notch customer service. Capital One, on the other hand, has not always had the best reputation in that regard.

The thought of Discover being renamed “Capital Two” is disheartening, as it feels like we are losing a unique and trusted brand in the financial industry.… Continue reading