customer experience

Hertz CEO out following electric car ‘horror show’

As I read through the myriad of experiences shared online regarding Hertz’s venture into the world of electric vehicles, the phrase ‘horror show’ seems like an understatement. The recent departure of Hertz CEO Stephen Scherr, who led the company for just two years, highlights the underlying chaos that unfolded during his tenure. With a staggering total compensation of $182.1 million in 2022, it’s astonishing that his leadership coincided with such operational disasters.

The decision to transition to a fleet of electric cars without the necessary charging infrastructure in place was a colossal misstep. Customers were left grappling with half-charged vehicles and the monumental task of finding elusive charging stations in unfamiliar territories.… Continue reading