US Consumers Rage Beyond Prices Due to Systemic Enshitification and Exploitation
American consumers are experiencing unprecedented frustration with widespread service and product issues, leading to widespread “rage.” This anger stems from overcharges, billing mistakes, and poor customer service, exacerbated by rising inflation and economic consolidation. Contributing factors include regulatory rollbacks, limited consumer power through court decisions, and the rise of AI in customer service, creating a “toxic cycle” where everyday irritants erode civic engagement and trust. Despite these challenges, the Guardian plans to explore the causes, impacts, and potential solutions to this escalating consumer crisis.
John Q. Hosedrinker