Call Centers

FEMA Call Center Contracts Expired Amid Texas Floods, Leaving Thousands Unanswered

FEMA Didn’t Answer Thousands of Calls From Flood Survivors, Documents Show

It’s pretty staggering to hear that FEMA, the very agency designed to help people in times of crisis, failed to answer a significant number of calls from flood survivors. This isn’t just about a few dropped calls; we’re talking about thousands of unanswered pleas for help, at a time when people’s lives were likely turned upside down. The documents reveal a concerning situation, and it paints a picture of potential systemic failures that need serious scrutiny.

The core of the issue, as it seems, boils down to FEMA’s call center contracts.… Continue reading