Southwest Airlines Apologizes After Leaving Blind Passengers Behind at Gate
Southwest Airlines issued a public apology following an incident where two blind passengers, Camille Tate and Sherri Brun, were left behind on a flight to Orlando. Due to a five-hour delay, the women were unaware of a rebooked flight and ultimately flown on a separate plane as the only passengers. The pair expressed frustration over the lack of communication and information regarding the rebooked flight, emphasizing the need for better assistance for passengers with disabilities. Southwest responded by offering each passenger a $100 voucher and stated a commitment to improving customer experiences and sharing best practices for accommodating passengers with disabilities.
John Q. Hosedrinker