Air Canada Ordered to Pay $10,000 After Couple’s Horrendous Flight Experience
A Yukon couple was awarded $10,000 in small claims court after Air Canada’s overbooking led to a three-day travel ordeal. The airline repeatedly breached Air Passenger Protection Regulations, failing to provide promised alternative flights and adequate communication, resulting in lost vacation time and additional expenses. The judge deemed Air Canada’s actions “shameful,” highlighting the airline’s failure to fulfill its duty of care and utilize human oversight in its booking system. This decision emphasizes the need for improved airline communication and accountability under the existing regulations.
John Q. Hosedrinker